Shipping policy
Shipping Policy
Effective date: July 28, 2026
This Shipping Policy applies to orders placed through nixtin.ca. NixTin Inc. currently ships to eligible addresses in Canada and the United States.
Order Processing
Orders are typically processed and prepared for shipment within two to four business days after payment is successfully completed.
Business days are Monday through Friday, excluding statutory holidays observed at our fulfillment location. Orders placed on weekends or holidays begin processing on the next business day.
Processing time is the period required to verify, prepare, package and transfer an order to the shipping carrier. It does not include the carrier’s transit time.
High-volume product releases, promotions, holidays, payment verification, severe weather or other unusual circumstances may result in longer processing times. If we expect a material delay in shipping your order, we will contact you using the email address provided at checkout.
Shipping Destinations
NixTin currently ships to eligible addresses in:
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Canada; and
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The United States.
Available shipping services depend on the destination and will appear at checkout. If no shipping option is displayed after a complete and valid address is entered, we are currently unable to ship to that address.
Some carriers or shipping services may not deliver to post office boxes, remote locations or certain territories. Any available options will be shown at checkout.
We do not currently ship to destinations outside Canada and the United States unless a destination is specifically made available at checkout.
Shipping Rates
Available shipping methods and their costs are calculated or displayed at checkout before payment is completed.
Shipping charges may depend on:
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The delivery destination;
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The contents and value of the order;
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Package weight and dimensions;
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The shipping service selected; and
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Any applicable promotional shipping offer.
The shipping amount displayed in the completed checkout is the amount charged for that order. Free or discounted shipping promotions may be subject to minimum purchase requirements, eligible destinations, excluded products or promotional end dates disclosed with the offer.
Delivery Estimates
Any delivery dates or transit times displayed at checkout are estimates based on the destination, processing time and shipping service selected.
Delivery estimates begin after the order has been processed and transferred to the carrier. They do not begin on the date the order is placed.
Estimated delivery dates are not guaranteed. Carrier disruptions, weather, customs processing, border inspections, labour interruptions, high seasonal volume and other circumstances outside our reasonable control can affect delivery.
If NixTin becomes aware that an order cannot be shipped within the timeframe communicated to the customer, we will provide an update and, where required, offer the customer the option to accept a revised timeframe or cancel the unshipped order for a refund.
Shipping Confirmation and Tracking
When an order ships, we will send a shipping-confirmation email to the email address provided at checkout.
If tracking is included with the selected shipping service, the confirmation will contain a tracking number or tracking link. Tracking information may take up to 48 hours after shipment to display movement or an estimated delivery date.
Customers are responsible for entering a correct email address and reviewing shipping updates. If you do not receive a shipping confirmation after the stated processing period, check your junk or spam folder before contacting us.
Customs, Duties and Import Charges
Orders shipped from Canada to the United States may be subject to customs assessments, import duties, taxes or brokerage charges.
If duties or import charges are collected by NixTin at checkout, they will be identified as part of the order total. If they are not collected at checkout, the recipient is responsible for any amount assessed by the destination’s customs authority, carrier or broker, unless otherwise required by law.
NixTin does not control customs decisions or processing times and cannot guarantee that an order will be free from additional border charges.
Refusing a shipment or failing to pay an applicable import charge does not automatically cancel the order. If the package is returned to NixTin, it will be handled under the Returned, Refused or Undeliverable Packages section below.
Shipping Addresses and Order Changes
Customers are responsible for providing a complete and accurate shipping address at checkout, including any applicable unit, apartment, buzzer or postal information.
Review the shipping address carefully before placing an order. If you notice an error, contact support@nixtin.ca as soon as possible with your order number and the correct address.
We will try to make the change, but we cannot guarantee that an address can be updated after an order has entered processing or after a shipping label has been created. NixTin cannot redirect a package after it has been transferred to the carrier unless the selected carrier provides that option.
Additional shipping costs resulting from an incorrect or incomplete address supplied by the customer may be charged to the customer.
Split Shipments
In some circumstances, an order may be shipped in more than one package. If an order is divided into multiple shipments, the customer may receive more than one shipping confirmation or tracking number.
The customer will not be charged an additional shipping fee solely because NixTin chooses to divide an order after checkout.
Delayed or Missing Shipments
If tracking has not updated for several business days or an order has not arrived within the estimated delivery period, contact support@nixtin.ca with your order number.
We will review the shipment information and, where appropriate, assist with a carrier inquiry or claim. Carrier investigations can require additional time, and we may need information or cooperation from the customer to complete the investigation.
If a carrier confirms that a shipment was lost before delivery, NixTin will provide an appropriate remedy, which may include a replacement or refund, subject to product availability and applicable law.
Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it:
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Confirm that the shipping address on the order is correct;
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Check all entrances, mail areas and safe-drop locations;
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Ask other members of the household or building staff whether they accepted it;
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Check for a delivery notice or carrier photograph; and
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Contact the carrier directly for additional delivery information.
If the package remains missing, contact support@nixtin.ca as soon as possible, preferably within seven days after the delivery scan. We will review the circumstances and assist where reasonably possible.
A delivery scan does not automatically determine the outcome of every claim. Any replacement, refund or other remedy will depend on the available delivery information, the carrier’s investigation and applicable law.
Damaged, Defective or Incorrect Orders
Inspect your order promptly after delivery. If the package or product arrives damaged, defective, incomplete or different from what you ordered, contact support@nixtin.ca as soon as possible, preferably within seven days after delivery.
Include:
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Your order number;
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A description of the issue;
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Photographs of the product;
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Photographs of the shipping package and label; and
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Any other information reasonably requested to assess the issue.
Keep the product and all original packaging until we confirm that they are no longer required. Do not discard a damaged shipment before contacting us.
Confirmed damaged, defective or incorrectly fulfilled orders will be handled in accordance with our Return and Refund Policy and applicable consumer protection law.
Returned, Refused or Undeliverable Packages
A package may be returned to NixTin because it was:
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Addressed incorrectly or incompletely;
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Refused by the recipient;
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Not claimed within the carrier’s collection period;
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Undeliverable at the address provided; or
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Returned after an applicable customs or import charge was not paid.
After the package is returned and inspected, we may offer either:
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Reshipment, subject to payment of the applicable additional shipping charges; or
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A refund of the eligible product amount, less the original shipping charges and any carrier return, customs or handling fees incurred by NixTin.
Different terms may apply if the delivery failure resulted from an error by NixTin or the carrier.
Order Cancellations
If you need to cancel an order, contact support@nixtin.ca as soon as possible.
We will try to accommodate the request, but cancellation is not guaranteed after an order has entered processing or fulfillment. Once an order has shipped, it cannot be cancelled and the Return and Refund Policy will apply.
This section does not limit any cancellation right available under applicable law.
Returns
Shipping an order back to NixTin is not automatically considered an authorized return.
Before returning any product, review our Return and Refund Policy and contact support@nixtin.ca for approval and return instructions. Products sent without prior authorization may not be accepted.
Consumer Rights
This Shipping Policy does not exclude, restrict or replace any right or remedy that cannot legally be excluded under applicable consumer protection law.
Where applicable law provides a customer with greater rights than those stated in this policy, the applicable legal rights will govern.
Contact Us
For questions regarding shipping or an existing order, contact:
NixTin Inc.
Email: support@nixtin.ca