Return and Refund Policy

Effective date: July 28, 2026

We want you to be confident ordering from NixTin. This Return and Refund Policy applies to products purchased directly from nixtin.ca.

Returns

You may request a return within 30 calendar days after your order is delivered.

To qualify for a return, the product must be:

• Unopened and unused;

• In its original packaging;

• In the same condition in which it was received, with all labels intact; and

• Accompanied by proof of purchase from nixtin.ca.

Opening the shipping package does not make an order ineligible. However, the product tin and its contents must not have been opened, used or applied to hockey tape or equipment.

All returns must be approved by NixTin before they are sent. Products returned without prior authorization may not be accepted.

How to Request a Return

To request a return, email support@nixtin.ca with:

• Your name;

• Your order number;

• The product and quantity you wish to return;

• The reason for the return; and

• Photographs, if the product arrived damaged, defective or incorrect.

If your return is approved, we will provide return instructions and the appropriate return address. Do not send a return to the address shown on your original shipping label unless we specifically instruct you to do so.

Opened or Used Products

Because hockey wax is a consumable product that is applied directly to equipment, opened or used products cannot be returned for a change of mind, scent preference or application preference.

This restriction does not apply when a product arrives damaged or defective, when you receive the wrong product, or when a return or remedy is required under applicable consumer protection law.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, missing or different from what you ordered, contact support@nixtin.ca as soon as possible, preferably within seven days after delivery.

Include your order number and clear photographs of the product, packaging and shipping label where applicable. We will assess the issue and, when appropriate, arrange a replacement, refund or another remedy available under applicable law.

When NixTin confirms that an order was damaged, defective or incorrectly fulfilled, we will cover reasonable return-shipping costs or provide other return instructions.

Do not dispose of a damaged or defective product until we have completed our assessment or advised you that it may be discarded.

Non-Returnable Items

The following items cannot be returned unless required by applicable law:

• Opened or used hockey wax, except where the product is damaged or defective;

• Products damaged through misuse, improper storage, alteration or normal wear from use;

• Products purchased from a retailer or website other than nixtin.ca;

• Gift cards; and

• Products clearly identified as final sale before purchase.

Discounted or promotional products are not automatically final sale. They remain eligible under this policy unless they were clearly identified as final sale at the time of purchase.

For products purchased from another retailer, please contact that retailer directly and follow its return policy.

Return Shipping

For eligible change-of-mind returns, the customer is responsible for return-shipping costs. Return-shipping charges are non-refundable.

We strongly recommend using a tracked shipping service and retaining the shipping receipt until the return has been completed. NixTin is not responsible for a return that is lost or damaged while being shipped back to us.

We do not accept returns sent cash on delivery or returns that require NixTin to pay unapproved shipping, customs, brokerage or handling charges.

If the return results from a confirmed NixTin error, damaged shipment or defective product, NixTin will provide return instructions and cover reasonable return-shipping costs.

Refunds

Once your return is received, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. The refund will reflect the amount actually paid for the returned product, including applicable sales tax charged on that product.

Except when an order was damaged, defective, incorrectly fulfilled or otherwise eligible under applicable law, the following amounts are not refundable:

• Original shipping or delivery charges;

• Return-shipping costs;

• Import duties;

• Customs or brokerage charges; and

• Currency-conversion or financial-institution fees.

Approved refunds will normally be submitted within 10 business days after the returned product has been received and inspected. Your bank, credit-card company or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since we confirmed that your refund was approved, contact support@nixtin.ca.

Exchanges

We do not currently offer direct exchanges for change-of-mind returns. The fastest way to obtain another product is to return the eligible item and place a new order separately.

If you received a damaged, defective or incorrect product, contact support@nixtin.ca before placing another order. We may arrange a replacement as part of resolving the issue.

Order Cancellations

If you need to cancel or change an order, contact support@nixtin.ca as soon as possible.

We will try to accommodate the request, but we cannot guarantee that an order can be changed or cancelled after it has entered processing or fulfillment. If the order has already shipped, the applicable return requirements above will apply.

This section does not limit any cancellation or refund right provided by applicable law.

Refused, Unclaimed or Undeliverable Orders

If an order is returned to NixTin because it was refused, unclaimed or addressed incorrectly using information supplied by the customer, we will contact the customer after receiving the package.

If the product remains eligible for resale, we may issue a refund for the product price, less the original shipping charges and any carrier return fees. Alternatively, the customer may request reshipment and pay the applicable additional shipping costs.

Different terms may apply when the delivery problem resulted from an error by NixTin or the carrier.

Consumer Rights

This policy provides NixTin’s voluntary return terms and does not exclude, restrict or replace any rights or remedies that cannot legally be excluded under applicable consumer protection law.

Where applicable law provides a customer with greater rights than those stated in this policy, the applicable legal rights will govern.

Contact Us

Questions or return requests can be directed to:

NixTin Inc.
Email: support@nixtin.ca